TERMS & CONDITIONS
All orders are subject to verification before shipping to ensure that billing information is truthful and accurate. If there exists inaccuracies in the billing information provided, then it will result in cancellation of your order.
By confirming your purchase at the end of the checkout process, you agree to pay the costs for the item(s) in your shopping cart. You will not be charged for items until the order has shipped, however, you will be charged at the time your order is placed for orders paid with a gift card.
We reserve the right to cancel an order for any reason, including limitations on quantities available for purchase and suspected fraudulent activities. If your order is canceled after your payment card has been charged, then we will issue a refund. We will notify you of the cancellation via the contact information provided with your order.
All transactions are secure and encrypted. Susan & Me does not store your credit card information. Payments are processed through PayPal and Square.
Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
For all purchases we will ask for personal Information such as your name, home address, telephone number, or payment information (electronic only). The types of personal information we collect may vary depending on your use of the features of this site.
Susan & Me maintains reasonable safeguards to protect your personal information against loss, theft and unauthorized use when transferring information to process a payment. We take serious precautions and maintain safeguards to help protect your personal information. All personal information collected is used strictly for fulfilling orders and if you choose, for notification about our exclusive offers.
How Do You Take Payments?- Credit / Debit Cards - PAYPAL All transactions are secure and encrypted. Susan & Me does not store your credit card information. Payments are processed through Paypal and Square.
What is Your Shipping Policy?Susan & Me ships to locations in the United States and International. All orders ship Monday - Friday, excluding U.S. federal holidays. All payments must clear before item(s) are shipped. When your order is ready to be shipped, you will receive a confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed and payment is confirmed.
What is The Return Policy?Returns must be completed within 30 days of the original purchase date. To be eligible for a full refund, products must be returned in new or gently used condition with purchase receipt from email confirmation. We regret that we are unable to refund your original and return shipping charges, if applicable, unless the return was a result of our error. Please allow two weeks for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. We reserve the right to deny returns for any unsatisfactory submissions. All Returns must be sent to: Susan & Me 114 John Street #834 New York, NY 10038