Terms & Conditions

All orders are subject to verification before shipping to ensure that billing information is truthful and accurate. If there exists inaccuracies in the billing information provided, then it will result in cancellation of your order. 

By confirming your purchase at the end of the checkout process, you agree to pay the costs for the item(s) in your shopping cart. You will not be charged for items until the order has shipped, however, you will be charged at the time your order is placed for orders paid with a gift card.

We reserve the right to cancel an order for any reason, including limitations on quantities available for purchase and suspected fraudulent activities. If your order is canceled after your payment card has been charged, then we will issue a refund. We will notify you of the cancellation via the contact information provided with your order. 

All transactions are secure and encrypted. Susan & Me does not store your credit card information. Payments are processed through PayPal and Square.

Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

Privacy Policy

 

For all purchases we will ask for personal Information such as your name, home address, telephone number, or payment information (electronic only). The types of personal information we collect may vary depending on your use of the features of this site.

Susan & Me maintains reasonable safeguards to protect your personal information against loss, theft and unauthorized use when transferring information to process a payment. We take serious precautions and maintain safeguards to help protect your personal information. All personal information collected is used strictly for fulfilling orders and if you choose, for notification about our exclusive offers.

Frequently Asked Questions

Ordering


Brywood Studios creates and makes artwork and furniture. The very nature of making individual and unique pieces using materials which are recycled will be subject to variations in colour, shape and texture. They will however still be wonderful and unique. To order any item, just place it in your basket and make your way to checkout. You will find delivery options here.




Delivery


If in stock, you should receive your order within 2-10 working days. If the item is out of stock or it is a bespoke order, you should receive it within 7-14 working days. If you need your item urgently, please contact us before you buy your item. We may be able to help with faster delivery.




Payment


All prices and payments are in pounds sterling and include VAT where applicable. The following credit and debit cards are accepted: MasterCard, Maestro (Domestic), Maestro International (only with SecureCode), Visa, Visa Debit, Visa Electron Solo and JCB. For telephone orders we accept these credit and debit cards. Regretfully we do not except payment by cheque or American express. All payments details are encrypted and secured by using a leading Payments Service Provider (CardSave), consequently for internet transactions none of your card details are held by Home Barn or on our website.




Confirmation


For orders through the website, you will receive confirmation by e-mail. You will then be notified once your order has been despatched.




Cancellation Policy for bespoke and made to order products


Cancellation Policy for made to order and bespoke products Once your order has been placed, and a deposit or full payment has been made, we will start work on your piece immediately. For this reason, bespoke items can only be canceled within 24 hours of the order being placed. If you change your mind or wish to cancel after 24 hours, there will be no refund of deposit or full payment, as work will have started on your order which is made to your specifications. However, please do contact us immediately if there is a problem. We like to talk to our customers and help in any way we can if possible.




Returns


If any goods are found to be damaged once you have received them, please contact us immediately to arrange a return. If you decide you don’t want or like your product, you may return it within 14 days of receipt. The product must be in its original condition and you will have to bear the costs of returning the goods. We will refund your return within 10 days on receipt of the returned product.




Privacy Policy


Once a purchase has been made we need to collect particular information from you to complete your order. We do not sell, share or distribute your personal information to any third parties for any purpose. If you have signed up to our newsletter to receive information about events, offers and updates, you can request to be removed at any time by contacting us.




Security


All internet payment details are encrypted and secured by using a leading Payments Service Provider (CardSave); none of your card details are held by Brywood Studios or on our website.




Copyright


All content included on the website, such as text, graphics, logos, images, and designs belongs to Brywood Studios and is protected by UK and international copyright laws.